Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
Date: Thursday, December 18, 2025
Time: 12pm PST / 3pm EST
Length: 1 hour
Presented by
Wim Kerkhoff
Founder & CEO, TopLeft
Manny Palachuk
Business Coach and MSP Transformation Guru
Craig Anderson
Director of Operations, MachadoWhat We'll Cover
- Manny’s PSA Rules: Foundations of process maturity
How discipline, visibility, and real-time tracking set the stage for faster delivery. - Craig’s project results: Throughput doubled with the same people
Real-world changes his team made in the first 30–60 days, and how they moved from juggling tasks to finishing them. -
Why teams feel “busy” but still fall behind
The hidden WIP, blocked work, and invisible load that crush throughput and bleed profit. -
Push vs. Pull: Why scheduling everything makes things worse
A practical look at why push-based calendars collapse — and how pull-based flow stabilizes delivery across service and project teams. - Wim’s case studies from the field
Examples of MSPs applying flow-based delivery inside ConnectWise, Autotask, and HaloPSA — and the measurable results they’re seeing. -
A clear path to increasing throughput without adding headcount
The operational levers MSPs use to finish work faster, reduce rework, and bring stability back to the team.
There's more!
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Who Should Attend
MSP Owners & Executives
COO / Operations Managers
Project Managers / Service Delivery Managers
Account Managers
ABOUT THE PRESENTERS
Host
Wim Kerkhoff
Founder & CEO, TopLeftFounder & CEO of TopLeft, improvingit, and Crafty Penguins, Wim is a veteran in the MSP and SaaS space, dedicated to helping teams optimize their workflows and achieve greater efficiency.
Wim will connect Manny’s principles and Craig’s experience with patterns he sees across MSPs using ConnectWise, Autotask, and HaloPSA every week.
Panelist
Manny Palachuk
Business Coach and MSP Transformation GuruOne of the industry’s most respected MSP operational coaches. Manny will break down key principles from his ROI of Streamlined Service/Project Delivery framework and several of his well-known 10 Rules of the PSA, which help teams move from chaos to process maturity.
Panelist
Craig Anderson
Director of Operations, MachadoCraig recently shifted his project team to a flow-based model and has already doubled project throughput with the same staff. He’ll share exactly what changed, what surprised him, and how the team adapted.
