Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
Date: Thursday, November 6, 2025
Time: 11:30am PST / 2:30pm EST
Length: 1 hour
Presented by
Wim Kerkhoff
Founder & CEO, TopLeft
Bruce Guyer
Project Manager, EK Computer, Inc.What We'll Cover
- Live Board Walkthrough. Bruce will open his actual ConnectWise workspace and walk through his opportunity board, project board, and team board.
- How Pull Actually Works. He'll show how he releases work only when it's ready and pulls urgent work forward without rescheduling everything else.
- The Results After 5 Years. You'll see how Bruce went from 2 people with 3 to 4 projects to 5 people with 20+ projects and one hour of weekly meetings.
- How This Scales. Bruce will show you how the workflow adapts whether you're solo, managing 2 to 3 people, or running multiple project pods.
- The Dispatch Portal Problem. Learn why scheduling every task keeps your MSP from scaling, and how Bruce fixed it so priorities can shift without constant rescheduling.
There's more!
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Who Should Attend
MSP Owners & Executives
COO / Operations Managers
Project Managers / Service Delivery Managers
Account Managers
ABOUT THE PRESENTERS
Host
Wim Kerkhoff
Founder & CEO, TopLeftFounder & CEO of TopLeft, improvingit, and Crafty Penguins, Wim is a veteran in the MSP and SaaS space, dedicated to helping teams optimize their workflows and achieve greater efficiency.
Presenter
Bruce Guyer
Project Manager, EK Computer, Inc.Bruce has been running pull based project management at a fixed fee MSP for 5 years. He grew his project team from 2 to 5 people while scaling from 3 to 4 projects to 20+ projects. He uses ConnectWise PSA with TopLeft and is sharing what took him 5 years to figure out.
