Will Switching PSAs Actually Make Your MSP Better?

Switching your PSA is a big decision. Before you take on the cost, disruption, and work of changing platforms, you need to know what you’re actually trying to fix.

Join Wim Kerkhoff of TopLeft and Chris Timm of Sondela Consulting for a candid, one-hour conversation about when switching PSAs makes sense, when it doesn’t, and how to get more value from your PSA either way.

Date: Thursday, October 8, 2026
Time: 8:00 AM PT / 4:00 PM BST
Length: 1 hour, Podcast-Style

Presented by

Wim Kerkhoff

Founder & CEO, TopLeft

Chris Timm

Founder, Sondela Consulting

What the Session Covers

The Real Reason You're Considering a Switch: Most PSA frustrations come down to a handful of root causes. The session opens by naming them directly and inviting attendees to share what's driving their own thinking.
Will Switching Actually Solve the Problem? Understand how to tell whether your issue is the platform itself or how it's been configured and adopted, before you take on the cost and disruption of a full migration.
The Do's and Don'ts of Switching PSAs: Learn what MSPs consistently get right and wrong when they change platforms, based on real experience from both sides of the PSA world.
How to Get More Value From Your Existing PSA: If switching isn't the right move yet, there are concrete steps you can take now to reduce admin overhead and improve how your team uses the tool you already have.
What to Focus on After You've Switched: For MSPs who have already made the move, the session closes with practical guidance on how to avoid the common pitfalls that follow a PSA transition and make sure the change actually pays off.

Who Should Attend?

MSP Owners & Operators

You're weighing a PSA switch and want a straight answer on whether it will actually solve your problems, or whether the issue lies elsewhere. This session gives you a framework to make that call with confidence.

Operations & Service Managers

You're responsible for keeping delivery running smoothly, and your current PSA setup is adding friction instead of removing it. Learn how to evaluate whether a switch is the right move, and how to get more out of your existing platform in the meantime.

MSPs Who Have Already Switched

You've made the move and now want to make sure you're getting real value from it. The session closes with practical guidance on what to focus on after a PSA transition to avoid repeating the same problems on a new platform.

Host

Wim Kerkhoff

Founder & CEO, TopLeft

Wim Kerkhoff is the founder and CEO of TopLeft, a platform that helps MSPs adopt visual work management and flow-based delivery. He has spent more than 20 years in the MSP world, and after losing key clients to unreliable project delivery, he rebuilt his approach around Lean and Agile methods, which led directly to TopLeft.

In this session, Wim will guide the conversation on when switching PSAs makes sense, when it doesn't, and how to think clearly about the decision before committing to a migration.

Guest

Chris Timm

Founder, Sondela Consulting

Chris Timm founded Sondela Consulting to help MSPs get more out of the tools they already use. He spent 14 years running an MSP and working at Autotask, giving him a view of the PSA world from both sides of the table. He also co-hosts the PSA Impact podcast. Chris brings direct, practical perspective on what actually changes when you switch platforms, and what doesn't.