Discover how daily huddles expose bottlenecks, unblock your team, and help MSPs move the needle on capacity... with a live walkthrough of TopLeft's NEW Daily Huddle & WIP Tracker!
Date: Thursday, July 23, 2026
Time: 1:00 PM PT / 4:00 PM ET
Length: 1 hour
Presented by
Mohammad Emon
Partner Success Manager, TopLeft
Te'neyl Simpson
Director of Technical Operations, Morgan Birge | TopLeft Accelerator CoachWhat You'll Walk Away With
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Why Daily Huddles Surface Hidden Capacity: Understand how most ticket time is spent waiting, not working, and how daily huddles expose bottlenecks and unlock capacity without adding headcount.
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The Connection Between WIP Limits and Faster Delivery: See how tracking Backlog and Work in Progress reveals where work gets stuck, and why keeping WIP within team capacity speeds up both response and completion times.
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How to Run an Effective Daily Huddle: Learn the structure of a successful huddle: marking days as Held, Skipped, or Holiday, backdating entries when needed, and turning huddle notes into actionable follow-up on blockers and aged tickets.
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Real MSP Experience from Morgan Birge: Hear directly from Te'neyl Simpson, Director of Technical Operations at Morgan Birge and TopLeft Accelerator Coach, on how daily huddles changed team habits and workflow at her MSP.
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Live Walkthrough of TopLeft's Daily Huddle & WIP Tracker: Watch a demonstration of how to log huddles, track Backlog and WIP trends over time, and use optional Aged Ticket Tracking to eliminate long-running work.
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Practical Tips to Build the Habit: Get actionable advice on how to introduce huddles to your team, maintain consistency with streaks, and sustain the practice without it becoming another reporting burden.
Who Should Attend?
Project Managers
See where time is really going. Most ticket time is spent waiting, not working, and huddles surface that hidden capacity so you can plan around it.
Service Managers
Keep WIP within team capacity and aged tickets from piling up, using queueing theory and a 14-day threshold to speed up response and completion times.
Dispatchers
Get a simple daily rhythm: logging huddles, tracking Backlog vs. WIP, marking days Held/Skipped/Holiday. This turns into real follow-up instead of another dashboard to babysit.
ABOUT THE PRESENTERS
Host
Mohammad Emon
Partner Success Manager, TopLeftMohammad works with MSPs daily to help them adopt workflow improvements that drive real results. In this session, he'll guide you through the importance of daily huddles, introduce TopLeft's Daily Huddle & WIP Tracker, and share practical tips for building sustainable team habits.
Speaker
Te'neyl Simpson
Director of Technical Operations, Morgan Birge | TopLeft Accelerator CoachTe'neyl leads technical operations at Morgan Birge and coaches MSPs in TopLeft's weekly Accelerator program. She'll share how daily huddles transformed workflow and team habits at her MSP, and offer practical lessons learned from running huddles in the field.
