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Solutions
Solutions

Who We Help

Project Managers
Plan, track, and complete projects on time with less stress.

Service Managers
Stay ahead of backlogs, SLAs, and team workload without micromanaging.

Coordinators
Assign, follow up, and keep things flowing smoothly all day long.

Service Technicians
Focus on work that matters without digging through endless queues.

Project Engineers
Track tasks, dependencies, and priorities without switching tools.

Owners, Executives, Account Managers
Get a bird’s-eye view of operations and fix delivery bottlenecks.

Features

Kanban
Visual boards to manage tickets and projects with ease.

Gantt Charts
Timeline views that show project progress and deadlines at a glance.

Ticket and Time Entry
Log time and update tickets quickly, right from the board.

Dashboard
Real-time metrics and KPIs to stay on top of performance.

Client Portal
Give clients a clear view of their work without extra back-and-forth.

Capacity Planning (Upcoming)
Get a clear, real-time view of team workloads so you can balance resources, prevent burnout, and plan projects with confidence.

Integrations

Connectwise PSA (Manage)
Two-way sync with your CW data, no extra portals or duplicate entry.

Datto Autotask PSA
Works directly with Autotask for seamless ticket and project updates.

HaloPSA
Integrate with Halo to bring Agile and Kanban to your workflows.

CloudRadial
Embed Kanban boards in your client portal for shared visibility.

Other PSAs
Submit your interest for TopLeft integration to your favorite PSA.

How We Help

Project Delivery
Finish projects faster and stay on budget with better visibility and control.

Service Delivery
Tame your ticket queues and keep SLAs on track with real-time workflow tools.

Client Management
Keep clients happy and in the loop with shared boards and easier communication.

Implementation Services

Concierge Onboarding
1 hour Zoom call to setup the recommended boards and learn important tips.

Agile MSP Coaching
Expert guidance to improve flow, reduce chaos, and boost results.

Accelerator Group Coaching
Join a peer group to level up your operations with accountability and coaching.

Rapid Implementation
Hands-on help to fully roll out TopLeft in just a few weeks.

Guided Implementation
Get your team using TopLeft daily with expert coaching and proven change management

Agile MSP Methods

Lean Mindset
Do more with less by cutting waste and focusing on what really matters.

Agile Methodology
Work in small, fast cycles that adapt to change and drive results.

Kanban Visualization
See work clearly at every stage and spot blockers before they become problems.
Learn
Learn

Topics

Agile
Bring flexibility and focus to your MSP with Agile, delivering better results in less time.

Dispatch
Ensure the right tech can pick the right task at the right time

Huddles
Clear roadblocks and align your team in minutes with daily huddles

Kanban
Visualize work, remove bottlenecks, and keep your MSP projects flowing with Kanban.

Leadership
Lead with clarity, inspire your team, and drive your MSP toward measurable success

Project Management
Plan smarter, execute faster, and keep every project on track from start to finish.

Service Management
Streamline service delivery to resolve tickets faster and keep clients happy

Blog

How to Run Effective 10-Minute Daily Huddles
Discover the 10-minute daily huddle that’s helping MSPs eliminate backlogs, boost collaboration, and transform the way they work.

Kanban Methodology For Dummies
Learn how hundreds of MSPs are using Kanban to boost team efficiency, collaboration, and scalability with ease

How to Achieve < 3 Minutes on Ticket Response Time
Discover how Black Tip MSP cut ticket response times to under 3 minutes, and learn how your MSP can get every team member working on what matters most and what plays to their strengths.

How to Build a Workflow That Gets Tickets Done Fast
Discover how MSPs can turn their PSA into a high-velocity ticketing system that clears backlogs, boosts productivity, and keeps clients happy

Resources

Events & Recordings
Learn about upcoming webinars and workshops, and watch recordings of past events!

Agile MSP Podcast
Tune in for real MSP stories, expert insights, and practical tips you can put to work today

Academy
Level up your MSP skills with step-by-step training from TopLeft Academy

Knowledge Base
Get quick, clear answers to your TopLeft questions in our Knowledge Base

Whitepapers and Guides
Explore in-depth MSP strategies and research in our expert whitepapers and guides

Operational Maturity Assessment

Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.

Learn More >

Capacity Planner Template

When can you start and finish the next client project, with confidence? Plan smarter and prevent bottlenecks with our free Capacity Planner.

Learn More >
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Company
Company

About Us

Partners

Careers

Book a Call

Build Teams That Pull Instead of Push

Stop the Chaos. Start the Flow.

Watch the Recording

Build Teams That Pull Instead of Push Webinar Graphic - 1 - Edited

Discover how top MSPs handle 2x the workload without burning out their teams. Live demos, real strategies, actionable results.

Date: Wednesday, October 1, 2025
Time: Started at 4PM EST / 1PM PST
Length: 1 hour

Presented by

Bailward-20250523-Wim Kerkhoff Headshots-6346

Wim Kerkhoff

Founder & CEO, TopLeft

M Emon

Mohammad Emon

Partner Success Manager

Teneyl Hagman Simpson

Te'neyl Simpson

Director of Technical Operations @ Morgan Birgé

What We Covered

Opening Poll: What's Your #1 Bottleneck? - See how your challenges compare to other MSPs and what we'll focus on solving.
The 4 Critical Mindset Shifts - From heroics to flow, busy work to throughput, dashboards to kanban. The thinking that changes everything.
Revenue & Profit Impact - Real numbers showing how agile practices directly improve your bottom line. Finish projects early, reduce coordination overhead, scale without hiring.
Live System Demos - See WIP limits, pull systems, daily huddles, and kanban boards in action. Watch real MSP workflows transform.
Your Implementation Roadmap - Get your operational maturity assessment results and exact next steps for your situation.

There's more!

Visit our events page for regular updates about our paid workshops and free webinars.

Who Should Attend

team_leader

MSP Owners & Executives

project_manager

COO / Operations Managers

Service_manager

Project Managers / Service Delivery Managers

Account Managers

Host

Bailward-20250523-Wim Kerkhoff Headshots-6346

Wim Kerkhoff

Founder & CEO, TopLeft

Founder & CEO of TopLeft, improvingit, and Crafty Penguins, Wim is a veteran in the MSP and SaaS space, dedicated to helping teams optimize their workflows and achieve greater efficiency.

M Emon

Mohammad Emon

Partner Success Manager

Mohammad Emon is a Customer Success Manager at TopLeft, helping MSPs succeed by driving client engagement, smooth implementations, and product adoption.

Panelist

Teneyl Hagman Simpson

Te'neyl Simpson

Director of Technical Operations @ Morgan Birgé

Te'neyl is a strategic and influentional professional with 15 years of technology delivery experience. She specializes in leading teams that are starting up or that are off-track, and has experience in a wide variety of technologies and platforms including SAP, JDE, RPA, Virtual Agents, Azure, ConnectWise, and TopLeft Kanban.

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